Details about orders, pre-orders and payments
Please contact us through our contact form or by email to [email protected]. You may cancel pre-orders at any time as long as it is 7 days prior to the shipment date but how the refunds are handled are different in each stages of ordering. In
Your order status can be checked anytime by putting in your order number in our tracking page. Our tracking page is currently in development so you will only see shipping updates and not production updates. However, you can also see the updates of ea
As ULTBIAS Blue is primarily a pre-order website, restocks are very rare. However, we will have some reserve stock available to order after each campaign. We recommend following our social media or joining our mailing list for announcements.
No, orders cannot be combined once placed.
You can make a request to update your shipping address through our contact form or by email to [email protected]. However, you cannot update your payment method, remove or add items in your order. Requests to combine separate orders will be dec
Gift wrapping is currently not offered.
Gift cards are not available at this time.
Our shipping includes customs, tax and duties. We do not currently support tax-exempt purchases.
Availability is clearly displayed on each product’s page.
We have customised our website to disallow this. However, if it does happen, all the items in the order will need to be consolidated before shipping them out.
Placing items in the cart does not reserve them. Items may sell out quickly due to high demand. Completing checkout promptly is advised.
Full details on how the process works are clearly explained in our dedicated page here. For a short explanation:. 1. During the Concept Stage, you will be able to support a product by putting your credit card details. If the Concept's goal is met, yo
Unless stated in the product listing, there are no purchase limits. The only exception is USA customers which we can only limit one product per order regardless of whether it is from the Concept or Pre-Order Stages. This is to ensure we can manage ou
Yes, we frequently introduce new exclusives. Regularly check our News section and social media for updates.
Check your spam folder first. If the issue persists, contact our support team through our contact page or send an email to [email protected] so we can resend your confirmation.
Each product page provides detailed descriptions including features, pricing and timelines. If you need further assistance, contact our support team.
Make sure you're subscribed to our mailing list. It is possible that many campaigns are occurring at the same time. It is best to go through each product listing to see the latest update or go to our tracking page.
Sometimes, parts of an order were shipped first in the event the other items are expected to be delayed in shipping. Also, if your order is very large, there is a very good chance that your order will need to be split in multiple shipments ensure tha
Shipping dates are estimates and may change based on production schedules. We’ll notify you if delays exceed 30 days.
No, all orders must be placed online.