Shipping & Tracking

Can I ship items in a single order to multiple addresses?

No. For multiple addresses, please place separate orders.

How can I change the shipping address on my pending order(s)?

Please make the request through our contact form or by emailing [email protected]

Why have I received a notification that a shipping label was created, yet my order hasn't shipped yet?

A shipping label creation means your order is being prepared and being handled by our warehouse. Actual shipment typically occurs within 5 business days of label creation. You’ll receive a tracking update once shipped.

What shipping options do you offer?

There is only one shipping option at check-out. If there is more interest for express options, we can consider adding them in the future.

What should I do if my order hasn't arrived yet?

If tracking shows delivered but your order hasn’t arrived within 48 hours, contact customer service by emailing to [email protected] or completing our contact form immediately for assistance.

When should I expect to receive my order?

Shipments vary depending on the destination. Please refer to our Shipping Policy for full details. Pre-order and pre-order delivery estimates are provided on product or campaign pages.

[USA] Why is shipping more expensive with the World Warehouse than at ultbias.us?

We have a dedicated warehouse for US customers at Ohio, where we have our in-stock products available for purchase. You can view our website at ultbias.us. In contrast, the World Warehouse is not located in US so the distance is further. We also want

[AUS/NZ] Why is shipping more expensive with the World Warehouse than at ultbias.com?

We have a dedicated warehouse at our home country Australia where we have our in-stock products available for purchase. You can view our website at ultbias.com. In contrast, the World Warehouse is not located in Australia so the distance is further.

Why doesn't World Warehouse ship to my country?

The World Warehouse is very new for ULTBIAS Blue so as we have more experience overtime, we will look into introducing more countries to ship.