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ULTBIASBLUE

We have a dedicated warehouse at our home country Australia where we have our in-stock products available for purchase. You can view our website at <a href="//ultbias.com">ultbias.com</a>&#xA0;In contrast, the World Warehouse is not located in Australia so the distance is further. We also wanted to make sure we meet our timelines of pre-orders and prevent any delays. So we introduced a World Priority Shipping option that has reasonable balance between speed and cost.&#xA0;We encourage Australian and New Zealand collectors who wanted to secure the Concepts or Pre-Orders economically to limit the purchase of additional add-on products. If you want to purchase pocket pages for example, it would be much cheaper to purchase from ultbias.us instead, giving you the best of both worlds.&#xA0;

We have a dedicated warehouse at our home country Australia where we have our in-stock products available for purchase. You can view our website at ultbias.com. In contrast, the World Warehouse is not located in Australia so the distance is further.

[AUS/NZ] Why is shipping more expensive with the World Warehouse than at ultbias.com?

Shipping & Tracking

How do I cancel my order?

What is my current order status, and how do I track it?

Will items marked as sold out ever be restocked?

Can I combine multiple orders after they've been placed?

Can I make changes to my existing order?

Do you offer gift wrapping services?

Are gift cards available for purchase?

Can I place a tax-exempt order?

How do I check if an item I want is currently in stock?

How do you handle orders with both in-stock and pre-order items?

Why did items in my cart disappear at checkout?

How do pre-orders work, and when will my payment be processed?

Are there purchase limits on ULTBIAS products?

Do you have plans for future exclusive items or collections?

What should I do if I didn't receive an order confirmation email?

Where can I find more detailed information about a specific item?

Why am I not receiving any email updates about my orders?

Why was only part of my order delivered?

Why did the estimated shipping date of my pre-order change?

Can I place an order by phone?

Orders, Pre-Orders & Payments

What should I do if I received the wrong item or if my item was damaged upon delivery?

What is your return policy for unopened and damaged items?

What is your exchange policy?

How long will it take to process my replacement?

Returns, Exchanges and Replacement Policy

What exactly is ULTBIAS Blue, and how does ordering work on your platform?

Does the Concept backer total include international backers?

How do Pre-Orders work?

Where can I get updates about pre-order campaigns?

Will pre-order ULTBIAS Blue products ever be available from other retailers?

Are promo codes accepted for pre-order products?

Can I cancel my ULTBIAS Blue pre-order?

Can I combine pre-order products with in-stock items in my cart?

Can I make changes to a pre-order?

How does shipping work for pre-order products?

Who should I contact regarding pre-order shipping, replacements, or cancellations?

What if I need to return a pre-order item due to damage or defect?

Pre-Order Projects (ULTBIAS Blue)

Can I ship items in a single order to multiple addresses?

How can I change the shipping address on my pending order(s)?

Why have I received a notification that a shipping label was created, yet my order hasn't shipped yet?

What shipping options do you offer?

What should I do if my order hasn't arrived yet?

When should I expect to receive my order?

[USA] Why is shipping more expensive with the World Warehouse than at ultbias.us?

Why doesn't World Warehouse ship to my country?

How do I reset or recover my account password?

Is it possible to delete my ULTBIAS account permanently?

How can I subscribe to your mailing list for news and special offers?

How do I unsubscribe from your mailing list?

Account Management

What should I do if my product arrives defective or with missing parts?

Is it possible to buy ULTBIAS products in bulk for events or business purposes?

How can I submit new ideas, request permissions, or collaborate as an influencer or reviewer?

Product Support & General Inquiries

[AUS/NZ] Why is shipping more expensive with the World Warehouse than at ultbias.com?Updated 20 days ago