What should I do if I received the wrong item or if my item was damaged upon delivery?
Contact us immediately by emailing to [email protected] with photos of the damage or incorrect item, and we'll assist promptly.
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Returns, Exchanges and Replacement Policy
What is your return policy for unopened and damaged items?
Due to high shipping costs, we are unable to accommodate returns of our items for any reason. Your order is also insured so we can proceed with getting you compensated with either a replacement or refund as soon as possible!
What is your exchange policy?
Due to high shipping costs, we are unable to accommodate exchanging our items for any reason. However, if the item is damaged due to our manufacturer errors, we will send a replacement with no additional costs.
How long will it take to process my replacement?
We aim to process replacements within 21 days. If there are any delays, we will let you know.