Christmas
When do I need to place my order for it to arrive before Christmas
We recommend finalising your Christmas parcels as early as possible to ensure that your gifts arrive in time for Christmas. Delays during the November - December busy period are expected due to the anticipated influx of orders. Please allow at least
My tracking is not updating? Help
Due to the anticipated high volume of orders, there may be delays in tracking. Often packages are moving in transit but you may not see updates when it is on a flight. Additionally, we've observed that sometimes the system can be overwhelmed by the i
My parcel is missing? My parcel is damaged.
We’re here to help over Christmas!. Please be sure to monitor your tracking regularly and are available when the parcel is delivered. If your order had been delivered but you have not received it, please contact [email protected] for assistance. If
I’d like to get my parcel gift wrapped.
Unfortunately, at this stage we are unable to offer gift wrapping. However, we are offering a digital Christmas Card that you can print and personalise with your gifts! Find digital assets on ULTBIAS.
Do you have Christmas gift cards?
Gift cards are not offered on ULTBIAS BLUE. You can shop gift cards on ULTBIAS and we do have a Christmas gift card design. Select the Christmas design when you checkout.