My parcel is missing? My parcel is damaged.Updated 17 hours ago

We’re here to help over Christmas! 

Please be sure to monitor your tracking regularly and are available when the parcel is delivered. If your order had been delivered but you have not received it, please contact [email protected] for assistance.

If you parcel arrives damaged, and you have included Route Protection Please make a claim with them by visiting the following link https://claims.route.com/. Otherwise, our support team will require photos of the damaged items, the shipping label and shipping box to make a claim with the carrier for compensation. 

Please Note: whether or not we are able to provide compensation will depend on the outcome of the claim as damage in transit is often out of our control. 

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We highly suggest customers to take out Route Protection for peace of mind. 

By selecting Package Protection at checkout, your order will be protected from loss, damage, or theft. In the unfortunate case that your order never arrives or is damaged upon arrival, you can easily file a shipping claim with Route and receive a replacement or refund.